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Privacy Policy

Last updated: 01/01/2026

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Mikuno (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.

By accessing our website or working with us, you agree to the terms outlined in this Privacy Policy.

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1. Information We Collect

We may collect and process the following information:

A. Information you provide to us directly

  • Name

  • Email address

  • Phone number

  • Business details

  • Project requirements

  • Files or documents you upload

  • Payment information (processed securely via third-party providers)

B. Information collected automatically

When you use our website, we may collect:

  • IP address

  • Browser type

  • Device information

  • Pages viewed

  • Time spent on site

  • Cookies and tracking data

C. Information from third parties

This may include:

  • Payment processors

  • Analytics tools

  • Marketing platforms

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2. How We Use Your Information

We use your data for:

  • Providing our services

  • Responding to enquiries

  • Creating proposals or quotes

  • Managing projects and communication

  • Improving our website and services

  • Marketing (only with your consent)

  • Sending updates or newsletters (opt-in only)

  • Analytics and website performance

  • Legal obligations and fraud prevention

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3. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

  • Performance of a contract – to deliver services you purchase

  • Legitimate interests – to improve our services and protect our business

  • Consent – for marketing communications

  • Legal obligation – where required by law

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4. Cookies & Tracking Technologies

We use cookies to:

  • Improve website functionality

  • Analyse performance

  • Personalise content

  • Support marketing campaigns

You can adjust your browser settings to block cookies, although some features may not function properly.

A detailed cookie list is available in our Cookie Policy.

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5. Sharing Your Information

We may share your information with:

  • Approved freelancers and partners working on your project

  • Payment platforms (e.g., Stripe, PayPal)

  • Analytics providers (e.g., Google Analytics)

  • Email marketing platforms (e.g., Mailchimp, Wix email)

  • Legal or regulatory bodies, if required

We do not sell, rent, or trade your personal data.

All partners and freelancers follow confidentiality and data protection requirements.

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6. Data Storage & Security

We take appropriate technical and organisational measures to protect your data, including:

  • Encrypted systems

  • Secure storage platforms

  • Access controls

  • Regular security reviews

However, no online transmission can be guaranteed as 100% secure.

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7. Data Retention

We keep your information only as long as necessary for:

  • Delivering services

  • Legal or accounting obligations

  • Resolving disputes

Project files may be stored for up to 7 years unless you request earlier deletion.

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8. Your Data Rights (UK GDPR)

You have the right to:

  • Access the personal data we hold

  • Correct inaccurate information

  • Request deletion of your data

  • Object to certain types of processing

  • Withdraw consent for marketing

  • Request data portability

  • Restrict processing in specific situations

To exercise any of these rights, email us at: info@norventis.com

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9. Marketing Communications

You will only receive marketing emails if you opt-in.
You can unsubscribe at any time using the link in the email or by contacting us directly.

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10. Third-Party Links

Our website may contain links to external websites.
We are not responsible for their content or privacy practices.

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11. International Transfers

Some partners or tools we use may store data outside the UK.
We ensure all transfers comply with GDPR using approved safeguards.

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12. Children’s Privacy

Our services are not directed at individuals under 18.
We do not knowingly collect data from minors.

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13. Changes to This Policy

We may update this Privacy Policy occasionally.
The updated version will always be posted on this page with a new “Last updated” date.

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14. Contact Us

For privacy questions, data requests, or concerns, contact us at:

info@mikuno.co.uk
www.mikuno.co.uk

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